NEW CLIENT QUESTIONNAIRE
KEY BUSINESS INFORMATION
Business Name:
WebSite:
Years of operation:
Industry sector:
Business key contact:
Date completed:
Current location:
Preferred timing / Go live date:
Current distribution model:
PRODUCT PROFILE
Types of products:
List the types of products stored and distributed (please attach catalogue where practical)
Number of SKUs:
Total of the unique products (including style, colour, size etc) that are stored and distributed
Current distribution model:
B2B (ie. Wholesalers, retailers, supermarket chains etc) or B2C (ie. Direct to consumers, e-commerce etc)
Product identification:
What form of identification is on the outer carton/unit for each product? SKU code, barcode, descriptions etc.
Barcoding
Are all product barcoded (if not, which percentage) and are they identified as units, outer cartons or another means?
Handling requirements:
Are your products fragile, oversized, temperature sensitive or have any other special storage and distribution requirements?
Packaging requirements:
Please list any products which have special packaging requirements
Further details / Comments:
INWARDS GOOD RECEIPTING
All inwards stock is carefully counted and put away within 24 hours (LCL) or 48 hours (FCL) . Any variations or damages are communicated back to you (or your assignee) as discovered.
Number of inwards consignments:
per month
Provide details of consignment volumes and regularity
Composition of consignments:
Provide details of whether consignments are full container loads (FCL), less than a container load (LCL) or both FCL and LCL
Are inwards receipt volumes seasonal:
Provide detail of seasonal variances with inwards receipt volumes
Further details / Comments:
RETURNS PROCESSING
Returned consignments:
per month
How many full or part consignments would be returned for processing to us?
Returns process
Do you have a specific returns process/SOP to be followed (or would this need to be created)?
STORAGE REQUIREMENTS
Preferred location:
Provide details of preferred geographic location
Number of pallets:
Provide approximate pallet count storage estimate (at each location)
Standart or non-standart sized pallets:
Standard AU pallet dimensions are 1.2m (w) x 1.0m (d) x 1.40m (h) 
Hazardous substance storage:
Provide detail of any products which are classified Hazardous Substances for storage and/or transportation. Also include specific MSDS for all SKUs
Special requirements:
Provide detail of any non-standard storage or racking requirements
Further details / Comments:
STOCKTAKING & CYCLE COUNTING
Stocktake rotations:
Frequency of stocktakes required. Cent recommend a minimum of twice per annum
Cycle counting requirements:
Requirement by your business for Cycle Counting regimes (specific product lines/SKUs counted in addition to full Stocktakes)
Special requirements:
Provide detail of any non-standard stock control processes required for your business
Further details / Comments:
ORDER RECEIVING & SYSTEM INTEGRATION
Orders can be entered directly into our warehouse management system through a number of different methods. These include manual entry (via the web portal), CVS upload, API connection or EDI integration.
Method of order input:
Your preference for either manual, csv upload or an API/EDI integration
System integration:
Provide details of business systems (inventory/accounting/ecommerce) which require integration (if any).
E-Commerce platform:
If a specific e-commerce platform is used, provide detail of software and version
Integration menagement:
Your preference for integration to our WMS (if required)
Further details / Comments:
OUTBOUND HANDLING
Number of outbound orders:
per month
Provide details of outbound order volumes (per month)
Daily variances:
Provide detail of daily variances with outbound order volumes (if any)
Seasonal variances:
Provide detail of seasonal variances with outbound order volumes
Avarage number of SKUs per order:
Provide details of how many different products would make up a typical order
Avarage number of picks per order:
Provide details of how many different units/cartons would make up a typical order
Unit picks:
%
Provide approximate percentage of picks which are individual unit picks
Carton picks:
%
Provide approximate percentage of picks which are full carton picks
Pallet picks:
%
Provide approximate percentage of picks which are full (single SKU) pallet picks
Special requirements:
Provide detail of any customer specific packaging or handling requirements
Receiver destination:
Provide approximate percentage or orders sent domestically and international
Key international destination:
Provide key international destinations and an indication of consignment volumes to each destination
International seasonal variances:
Provide detail of seasonal variances with outbound international orders
Further details / Comments:
GROWTH PROFILE
Storage volumes:
Provide detail of any planned or forecasted increases/decreases in storage requirements
Order volumes:
Provide detail of any planned or forecasted increases/decreases in order volumes or profile
Total SKU volumes & product range:
Provide detail of any planned or forecasted increases/decreases in SKU or product ranges
Additional markets & route to market:
Provide detail of any additional markets or routes to market that are planned
Further details / Comments:
ADDITIONAL SERVICES
We are flexible and can accommodate almost any distribution or customer satisfaction functions including the full suite of 3PL services as well as any rework, additional labelling and other such tasks as required. If there are short or long term requirements now or in the future that you would like to discuss, please do not hesitate to ask at any time.
Labelling:
Provide detail of product labelling
Further details / Comments:
INSURANCE
It is the Client’s responsibility to ensure that products are insured adequately. All product is stored solely at Owners Risk. Please let us know if you would like us to recommended a suitable insurance broker to you..
Approximate stock value:
Provide approximate total stock value of goods being stored (AUD)
REFERRAL
How did you hear about us?
Please let us know how you come across Cent